Learning Outcomes

• Write well-structured, compelling emails that get a positive response from colleagues and customers.
• Apply writing and formatting skills to further engage your recipients and deepen your ability to persuade.
• Learn the dos and don’ts of professional email writing, so personal and brand image is protected at all times.

Program Content

• The 7 Cs of Good Communication
• Writing Effective Email Subject Lines
• Writing Appropriate Email Greetings
• Structuring the Body of an Email
• Composing an Email Sign-Off
• Powerful Writing for Emails
• Proofreading Emails
• Styling Emails
• Creating a Professional Signature
• How to Use Cc, Bcc and Forward Correctly
• Managing Emails
• Email and the Law Business Communication Skill